People who distrust fellow humans show greater trust in artificial intelligence

Credit: Pixabay/CC0 Public Domain

A person’s distrust in humans predicts they will have more trust in artificial intelligence’s ability to moderate content online, according to a recently published study. The findings, the researchers say, have practical implications for both designers and users of AI tools in social media.

“We found a systematic pattern of individuals who have less trust in other humans showing greater trust in AI’s classification,” said S. Shyam Sundar, the James P. Jimirro Professor of Media Effects at Penn State. “Based on our analysis, this seems to be due to the users invoking the idea that …
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