Researchers tackle a century-old teletraffic challenge to enhance medical and public service efficiency

Conceptual illustration of blocking probability approximation based on the IESA framework. Credit: IEEE Access (2023). DOI: 10.1109/ACCESS.2023.3283803

Efficiently meeting the growing demand for public services in metropolitan areas has long been a persistent challenge. A research team at City University of Hong Kong (CityU) has developed a novel performance evaluation method, which marks a major breakthrough in tackling a century-old problem of evaluating blocking probabilities in queueing systems with overflow, providing ways to allocate limited resources better.

With the remarkable advances in computational efficiency and accuracy, the method has great potential to optimize the performance of numerous telecommunication networks and even …
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