Bret Taylor’s new AI company aims to help customers get answers and complete tasks automatically

We’ve been hearing about former Salesforce co-CEO Bret Taylor’s latest gig since he announced he was leaving the CRM giant in November 2022. Last February we heard he was launching an AI startup built with former Google employee Clay Bavor. Today, the two emerged with a new conversational AI company called Sierra with some bold claims about what it can do.
At its heart, the new company is a customer service bot. That’s not actually all that Earth-shattering, but the company claims that it’s much more than that, with its software going beyond being an extension of …