What’s the next big thing in enterprise automation? If you ask the tech giants, it’s agents — driven by generative AI.
There’s no universally accepted definition of agent, but these days the term is used to describe generative AI-powered tools that can perform complex tasks through human-like interactions across software and web platforms.
For example, an agent could create an itinerary by filling in a customer’s info on airlines’ and hotel chains’ websites. Or an agent could order the least expensive ride-hailing service to a location by automatically comparing prices across apps.
Vendors sense opportunity. ChatGPT maker …
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