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People are more comfortable talking to female rather than male robots working in service roles in hotels, according to a study by Washington State University researcher Soobin Seo.
The study, which surveyed about 170 people on hypothetical service robot scenarios, also found that the preference was stronger when the robots were described as having more human features. The findings are detailed in a paper published online in the International Journal of Hospitality Management.
“People have a tendency to feel more comfort in being cared for by females because of existing gender stereotyping about service roles,” said …
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