Online services need to stop trying to trap customers by making it outrageously difficult to cancel a subscription.
Sarah Tew/CNET
My wife and I recently decided to try an online meal kit. The concept seemed great: You open the box, maybe you cut up an onion or a potato or something, mix all the stuff together in a pan and in about 30 minutes you’ve got a restaurant-quality family dinner on your table. With our busy schedules and an excitable toddler bouncing around the house, we thought it would be a perfect solution to our nightly “what should we do …
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