Salesforce, a leading provider of cloud-based software solutions, has announced the launch of Public Sector Einstein 1 for Service, a software platform tailored specifically for government workers. This new offering, built upon Salesforce’s Einstein 1 platform, integrates various artificial intelligence-powered capabilities aimed at streamlining administrative tasks within the public sector.
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Public Sector Einstein 1 for Service boasts a range of AI-driven features designed to enhance efficiency and productivity for government organizations. These include Caseworker Narrative Generation, utilizing generative AI to summarize data; Service Cloud Voice, enabling real-time conversation transcription; …
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